EnFact Fraud Prevention
US Community Credit Union uses a Fraud Prevention Service known as EnFact, to help protect our members from fraudulent activity on credit and debit cards. You may be notified by EnFact that suspicious transactions, or transactions outside your normal spending pattern, have been noticed on your US Community Credit Union Visa® credit or debit card. Please be assured that US Community Credit Union does have a Fraud Prevention strategy that monitors activity for normal and new fraud patterns.
If you are contacted, the EnFact automated system will verify your transaction information. If a fraudulent transaction has been attempted on your card, the card can then be blocked to eliminate further fraudulent transactions from being attempted. If you do not answer the call, a message will be left with a unique code specific to your account. Use this code when you call back as a way for EnFact to indentify your information. The EnFact system will never ask you for any personal information.
The valid numbers for EnFact are listed below. Please contact us directly at 615-743-9339 if you have any questions on a phone call or message that you have received.
When Traveling: To insure that your card is not restricted while you travel, please notify our office at 615-743-9339. We can note your account and help reduce the need for EnFact to contact you due to a different spending pattern.
Credit Card notifications: 1-800-279-2674
Debit Card notifications: 1-866-750-9107 and 1-877-372-3495
You may want to save these numbers in your phone, so you will recognize these numbers if they ever come up on your phone.
If you have other questions or want more information, please feel free to contact one of our member service representatives at 615-743-9339 or toll-free 1-866-899-6928.